Refund policy
Empress Allure Return Policy
To guarantee that every bottle reaching your doorstep is pristine, fresh, and untampered with, all sales are final. To ensure the freshest formulas, all orders are final sale and non-refundable. Your radiant skincare essentials are currently being prepared with care and are scheduled to ship within 1-2 days of being ordered. We can't wait for you to experience your new glow!
Contact us for any questions at sales@empressallure.net
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }At Empress Allure, we want you to feel confident when adding Nicebeam products to your wellness routine. Because Nicebeam products are fulfilled and supported in partnership with the supplier, the following shipping, return, and warranty terms apply to Nicebeam products purchased through Empress Allure.
We’re happy to welcome you to the Empress Allure community with 20% off eligible merchandise when you sign up for our newsletter. Please note that the 20% newsletter sign-up discount does not apply to Nicebeam merchandise. Nicebeam products are excluded from this promotional offer and will remain at their listed price unless otherwise stated.
Nicebeam 30-Day Trial & Returns
We want you to have the opportunity to experience your Nicebeam product at home. Eligible Nicebeam products include a 30-day trial period, during which light use is permitted.
To qualify for a refund, the product must be returned:
- Within the applicable 30-day return period
- Complete with the components and accessories originally included
- In resellable condition
- In accordance with the return instructions provided for the Nicebeam product
Nicebeam's current published terms for certain products similarly state that lightly used products may be returned during the trial period but must be returned complete and in resellable condition to qualify for a refund.
Nicebeam Damaged, Defective, or Incorrect Items
If your Nicebeam product arrives damaged, defective, or different from what you ordered, please contact Empress Allure as soon as possible with your order information and details regarding the issue.
Please keep the item, original packaging, accessories, and included materials while the issue is being reviewed. We will provide the appropriate next steps based on the circumstances and applicable Nicebeam policy.
Before Returning Your Nicebeam Product
To help avoid delays, please:
- Contact Empress Allure before returning your Nicebeam product.
- Follow the return instructions and use the designated return destination provided.
- Include all applicable accessories, cables, controllers, manuals, and other components that came with your product.
- Package the product securely to help protect it during return shipping.
- Retain your return tracking information until your return and refund have been completed.
Questions?
We're here to make the process as straightforward as possible.
If you have questions about the shipping, return, or warranty of a Nicebeam product purchased through Empress Allure, please contact Empress Allure Sales before sending your product back.
Please note: Nicebeam products purchased through Empress Allure are subject to the return and warranty conditions applicable to the specific product. A return does not automatically guarantee a refund. Refund eligibility is determined based on whether the returned merchandise satisfies the applicable return requirements, including the requirement that eligible merchandise be returned complete and in resellable condition.